DAN CHRIST

Fasten Your Seat Belts

The world won’t slow down. But my decades of media experience combined with a thirst for new technology, customer research, marketing, and customer service inform my unique perspectives. Let’s figure it out together.

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About Me

Hi! I’m Dan Christ, a customer researcher based in Harrisburg, Pa. I blend decades of experience in media with a thirst for new technology, customer research ….

Silhouetted commuters waiting on a train platform, symbolizing the frustration of waiting for missing two-factor authentication codes.

Online Safety

Why Your Two-Factor Codes Never Arrive — and How to Fix It

Have you ever tried to access your bank account then sat and waited for a verification text message which never arrived? You’re not alone. I just dealt with this multiple times this week. And you’re Read more…

Sepia-toned WWI–style propaganda poster of a human head silhouette; its brain cavity is filled with interlocking gears that mesh into an old-fashioned telegraph machine.

AI Hype vs. Reality: Why Only 8% Will Pay Extra for Smart Features

If the headlines are to be believed, everyone loves artificial intelligence. Yet in a recent study, only 8% of U.S. adults said they’d pay extra to use AI features in a product or service. That’s Read more…

Close-up of a pencil with an unused eraser, symbolizing omitted citations in Gemini’s AI responses.

Gemini Didn’t Cite a Single Source. Is This Normal?

Many people, including me, have written much lately about Google search. Briefly, they feel Google no longer wants to connect a user to a website other than Google. Through its use of AI Overviews to Read more…